Privacy Policy

Your privacy is highly valued and COLLAGELONDON is committed to protecting your personal data, ensuring any information you provide is kept appropriately secure and processed fairly and lawfully. 

 

This Privacy Policy describes how COLLAGELONDON collects, uses and shares your personal information when you visit or make a purchase from www.collage.london (the “Site”).

 

 

 

PERSONAL INFORMATION COLLECTED

When you visit the Site, make a purchase online, register an account with us, use your device to interact with our digital content or send an enquiry, certain information is collected about your device and your purchase. Please see details below to learn more about what personal information we collect and how it is used. 

 

– Device Information

Personal information examples collected: web browser, IP address, time zone, cookies, sites or products you view, search terms and information about how you interact with the Site. Device Information is automatically collected when you access the COLLAGELONDON website, using cookies, log files, web beacons, tags and pixels technologies. The purpose of collection is to load the site accurately, analyse and track Site usage and customer patterns, so that user experience can be optimised and our offering and service consistently improved.  

 

– Order Information

Personal information examples collected: name, billing and shipping address/es, payment information, email address and phone number. This personal information is collected directly from you. The purpose of collection is to use the collected Order Information to fulfil purchases placed through our Site, process payment information, arrange delivery, provide receipts and/or purchase confirmations, communicate with you, screen orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide information or marketing related to our products or service.  

 

– Customer Care Information

This personal information is collected directly from you. Purpose of collection is to provide customer support. 

 

– Registering for an Account

Personal information examples collected: name, email address and created password. This personal information is collected directly from you, in order to create a seamless shopping experience, faster checkout process, and allow you to review your order history.

 

– Signing up to the Newsletter

Examples of personal information collected: email address. This personal information is collected directly from you, in order to keep you informed about new pieces, covetables, collaborations and special events.

 

 

 

SHARING YOUR PERSONAL INFORMATION

Your Personal Information is shared with service providers to help us provide our services as described above. Stripe powers our online store. To see how Stripe uses your Personal Information, visit: https://stripe.com/en-gb/privacy.

 

We use Google Analytics to help us understand how customers use the Site. To see how Google uses your Personal Information, visit  https://www.google.com/intl/en/policies/privacy. To opt-out of having your information used by Google Analytics, see: https://tools.google.com/dlpage/gaoptout .

 

Your Personal Information may also be shared to comply with applicable laws and regulations, to respond to a warrant, writ, or other lawful request for information we receive, or to otherwise protect our rights.

 

When your order is delivered, only the information necessary to deliver your purchase is provided. The privacy policy of the delivery service may apply where they process your personal data in their role as a data controller under applicable data protection laws. Please visit the privacy policy on the website(s) of the delivery service which delivers your order for more information.

 

 

 

DO NOT TRACK

Please note our Site’s data collection and use practices is not altered when a Do Not Track signal from your browser is seen.

 

 

 

DATA RETENTION

Personal data is retained for our records for as long as necessary for the purpose(s) for which it was originally collected, as stated above under ‘Personal information Collected’, unless and until you ask us to delete this information. Please see the ‘Your rights’ section below for more information on your right of erasure.  

 

 

 

YOUR RIGHTS

Under applicable data protection laws you have the right to ask for:

– Details of the personal information held and processed about you.

– A copy of your personal information.

– Your personal information to be corrected or updated. 

– In certain circumstances, the use of your personal information is limited or restricted. 

– In certain circumstances, your personal information is deleted.

 

If you would like to exercise your rights in relation to your personal information, please contact us at hello@collage.london. Please note – in order to process your request, further information may be required, in order to confirm your identity. 

 

 

COOKIES

 

– What are Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit websites. A number of different cookies are used by COLLAGELONDON, including strictly necessary, functional, performance, marketing and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how visitors use the website, for instance identifying whether it’s your first time visiting or if you are a frequent visitor.

 

– How We Use Cookies 

We use cookies to analyse how visitors use our site, and improve the quality and user experience. This includes keeping track of the items in your shopping bag, remembering when you make repeat visits to the Site, analysing how you navigate the internet, what sites you click on and how you arrived at our Site. 

 

– How to Control Cookies

Most web browsers automatically accept cookies, however you can manage this through your browser controls by visiting your browser’s ‘Tools’ or ‘Preferences’ menu. More information on how to modify your browser settings or control, block or filter cookies can be found in your browser’s help file or on websites such as www.allaboutcookies.org

Please note – if you delete or disable cookies you may not be able to access all areas of our Site or your user experience may be negatively affected.

 

To opt out of being tracked by Google Analytics, visit Google Analytics Opt-out Browser and download and install the add-on for your web browser. 

 

 

CHANGES

We may update this privacy policy from time to time in order to reflect any changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

If you have any questions or would like to make a complaint, please contact us by e-mail at hello@collage.london.